Refund policy

Return & Exchange Policy

Last Updated: September 9, 2026

At Gill Sajawat, we take pride in providing our customers with quality artificial jewellery and carefully inspecting each order before it is shipped.

Please review the following policy before placing your order.

1. All Sales Are Final

All purchases made through Gill Sajawat are final sale.

We do not offer refunds, cash refunds, store-credit refunds, or returns for a refund.

We do not accept returns due to change of mind, incorrect selection, personal preference, or if you no longer wish to keep the item.

Please carefully review the product description, photos, size, colour, and other product details before placing your order.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • Clear photos of the item

  • Clear photos of the packaging

  • A brief description of the issue

Once we receive the required information, we will review the claim.

If the issue is approved, we may offer a replacement or exchange, subject to product availability.

3. Jewellery Condition

For hygiene and quality reasons, we cannot accept exchanges for jewellery that has been:

  • Worn or used

  • Damaged after delivery

  • Altered or modified

  • Exposed to water, perfume, chemicals, or other substances

  • Returned without the original packaging

Please handle your jewellery carefully to maintain its appearance and quality.

4. Change of Mind

We do not accept returns or exchanges because of:

  • Change of mind

  • Wrong size or colour selected by the customer

  • Personal preference

  • No longer wanting the item

  • Ordering the wrong product

Please make sure your order details are correct before completing your purchase.

5. Order Changes or Cancellations

If you need to make a change to your order or request a cancellation, please contact us as soon as possible at:

gillsajawat@gmail.com

We will do our best to accommodate your request if the order has not yet been processed or shipped.

Once an order has been processed or shipped, changes or cancellations may not be possible.

6. Shipping for Approved Exchanges

If an exchange is approved because an incorrect, damaged, or defective item was sent, we will provide you with instructions regarding the exchange process.

For all other circumstances, we do not accept returns or exchanges.

7. Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us at:

Email: gillsajawat@gmail.com

Please include your order number and relevant details so that we can assist you as efficiently as possible.

Gill Sajawat reserves the right to review and determine whether an exchange or replacement qualifies under this policy.